All Edmark health products come with a 60 days (from the date of purchase) 100% money-back guarantee. However considering that this involves International shipping and the possible weight of the package and therefore the high shipping cost of returning it (often twice or more than what it cost to send it from Nigeria), we do not support customers returning their order.
However if for some reason your order didn’t get to you, perhaps because of some custom regulation in your region that didn’t allow the package to get to you, we will refund you 100%.
Edmark products are well packaged and the products well wrapped up when it is left with the shipping company. Therefore any damage to your package is the responsibility of the shipping company.
Side-note: When it comes to our package damage, what can happen is that the nylon used to protect the pack that the product is in could tear. But the chance that the products themselves will be affected is slim.
Canceling a successful Order
Once your order has been processed and shipped, you can not cancel your order or exchange your products for others.
If a product goes on back order we will refund you the amount of the product that isn’t available and ship you the part of your order that is in stock. Whether you get any refund on the amount you paid for shipping depend on whether or not that back order really made a difference in the weight of the shipping box.
Side-note: You can decide to add another product in place of the one that is not available or increase the quantity of the products you ordered that are in stock instead of getting a refund.
Placing an order from our Edmark products UK store, is agreeing to these terms.